Shipping policy

Shipping Policy

Last updated: October 1, 2026

At Stitch Ghost (https://stitchghost.com), all our products are custom-made and printed on demand. Because items are created individually upon ordering, our shipping timeline consists of two parts: Production (Fulfillment) Time and Shipping (Transit) Time.

1. Total Estimated Time to Delivery

 Total Time = Production Time + Shipping Time
  • Production (Fulfillment) Time: It typically takes 2 to 5 business days to print, inspect, and package your custom items before dispatch. During peak seasonal periods (such as holidays), fulfillment can take up to 7 business days.

  • Shipping (Transit) Time: Once dispatched, the transit duration depends on your location and the shipping speed selected at checkout.

Destination Estimated Shipping Speed Total Estimated Delivery Time
United States (Domestic) 3 – 5 Business Days 5 – 10 Business Days
Canada & Express Options 2 – 5 Business Days 4 – 8 Business Days
International 10 – 20 Business Days 12 – 25 Business Days
Note: Delivery times are estimates, not guarantees. Factors such as carrier delays, severe weather, or customs processing are beyond our control.

2. Multi-Item Orders & Split Shipments

Because Stitch Ghost utilizes specialized print-on-demand fulfillment centers (including partners like Printful and Printify) across various global locations, items in the same order may be printed at different facilities.

  • If your order contains multiple distinct items (e.g., a mug and an embroidered hoodie), they may arrive in separate packages.

  • You will receive individual tracking notifications for each package dispatched.

  • You will not be charged extra shipping fees for split shipments beyond the total rate shown at checkout.

3. Shipping Rates & Calculations

Shipping charges are calculated at checkout based on the weight, package dimensions, destination, and fulfillment origin of the products in your cart.

4. Tracking Your Order

  • Once your order moves from production to carrier pickup, a shipping confirmation email containing a tracking link will be sent to the email provided at checkout.

  • Please allow 24 to 48 hours for tracking details to activate on the carrier’s system.

5. Customs, Taxes, and Import Duties (International Orders)

International orders shipped outside the United States may be subject to import taxes, customs duties, and customs clearance fees levied by the destination country once the package arrives.

  • Customer Responsibility: All additional charges for customs clearance are the responsibility of the recipient. Stitch Ghost has no control over these charges and cannot predict what they may be.

  • Customs Delays: Customs processing times vary per country and may cause delays beyond our original shipping estimates.

6. Incorrect Address & Undeliverable Packages

  • Double-Check Your Address: Please verify that your shipping address is accurate during checkout.

  • Reshipping Fees: If an order is returned to our fulfillment facility due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of reshipping the item once an updated address is submitted.

  • Unclaimed Shipments: Packages returned and left unclaimed at our fulfillment facilities beyond 30 days may be donated or discarded.

7. Lost or Missing Packages

If your tracking status shows that your package was delivered but you have not received it:

  1. Check surrounding areas, porch, or mail lockers.

  2. Confirm with household members or building managers.

  3. Contact the local delivery carrier directly with your tracking number.

If tracking has stopped updating for more than 10 consecutive business days (or 20 business days for international orders), please contact us at info@stitchghost.com so we can coordinate with our fulfillment partner to investigate or issue a replacement.

8. Merchant & Support Contact Details

If you have any questions regarding your shipping status, please contact us:

  • Trade Name: Stitch Ghost

  • Website: stitchghost.com

  • Email: info@stitchghost.com

  • Phone: +1 507-607-5841

  • Physical Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States

  • Trade Registration Number: 10261427