Refund policy

Return and Refund Policy

Last updated: October 1, 2026

Thank you for shopping at Stitch Ghost (https://stitchghost.com).

Because our products are custom-printed and produced on demand through our manufacturing partners (Printful and Printify), every item is unique and made specifically for you once an order is placed. Please read this policy carefully before making a purchase.

1. No Returns or Exchanges (Buyer’s Remorse & Sizing)

Since all items are made to order, we do not accept returns or exchanges for:

  • Change of mind / Buyer’s remorse

  • Ordering the wrong size or color

  • Incorrect shipping address entered at checkout

Tip: To ensure you order the perfect fit, please review the detailed sizing charts located on each product page before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We take quality seriously. If your item arrives damaged, has a manufacturing defect, or if you receive the wrong product, we will gladly arrange a free replacement or a full refund.

Requirements for Claims:

  1. Timeframe: You must notify us within 30 days of the delivery date (or estimated delivery date if the package never arrived).

  2. Photo/Video Evidence: Email info@stitchghost.com with your order number, a clear description of the issue, and high-quality photos showing the defect or damage clearly.

  3. No Need to Ship Back: Do not mail the damaged item back to our physical address unless explicitly requested by our support team.

Once our team verifies the issue with our print partners, a replacement item will be placed in production immediately at no extra cost, or a refund will be issued to your original payment method.

3. Order Cancellations & Modifications

Production begins shortly after an order is submitted. If you need to cancel or change an order, please contact us at info@stitchghost.com as soon as possible.

  • If the order has not yet been sent to production, we can edit or cancel it for a full refund.

  • If the item has already entered the printing process, we cannot cancel or modify the order.

4. Packages Returned to Sender / Lost Packages

  • Incorrect Address: If a package is returned to our fulfillment facility due to an invalid or incomplete address provided at checkout, you will be responsible for the cost of reshipping the item once updated address details are provided. Unclaimed items returned to our fulfillment centers may be donated after 30 days.

  • Lost in Transit: If your tracking information shows no movement for an extended period, or if the package is confirmed lost by the shipping carrier, contact us within 30 days of the estimated delivery date so we can issue a free replacement.

  • Marked as Delivered: If tracking states the item was delivered but you have not received it, please check with household members, neighbors, or your local post office. Stitch Ghost is not responsible for lost or stolen packages marked as "Delivered" by the carrier.

5. Refund Processing

If a refund is approved by our support team:

  • It will automatically be processed back to your original payment method.

  • Please allow 5 to 10 business days for the credit to reflect on your bank or credit card statement, depending on your financial institution.

6. Contact Information

For any questions regarding damaged items or order issues, please reach out to our customer service team:

  • Trade Name: Stitch Ghost

  • Website: stitchghost.com

  • Email: info@stitchghost.com

  • Phone: +1 507-607-5841

  • Physical Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States

  • Trade Registration Number: 10261427